Support

Draft. This store has not published its business details yet, so the terms below are examples rather than commitments. Anything shown in [brackets] is unset.

Contact us

Email contact@essentialsetup.com and include your order number if your question is about an existing order. It is the fastest way to get a useful answer, because it lets us look the order up before replying.

Response times

We aim to reply within one business day. Messages that arrive at a weekend or on a public holiday are answered on the next business day. We are a small team and we read every message ourselves.

Before you write in

Several common questions are answered on other pages: delivery estimates and tracking on Shipping, sending something back on Returns & Refunds, and faults after delivery on Warranty.

What to include

• Your order number, if you have one
• The product name or model
• What you expected and what happened instead
• Photographs, where the problem is something you can see

Pre-purchase questions

Questions about specifications, compatibility or what suits a particular setup are welcome before you buy, and we would rather answer ten of them than have you order the wrong thing. Tell us what you are trying to do and we will tell you what fits.