Returns & Refunds
Draft. This store has not published its business details yet, so the terms below are examples rather than commitments. Anything shown in [brackets] is unset.
The short version
If something arrives broken, faulty, damaged or not what you ordered, we put it right at our cost. If you simply change your mind, you have [RETURNS WINDOW] from delivery to ask, and return shipping is yours to pay.
Faulty, damaged, or not what you ordered
Contact us within [DOA WINDOW] of delivery if an item does not work on arrival, arrives damaged, or is not the item described. We will arrange a replacement or a full refund including delivery both ways. This is never subject to a restocking fee, and it is not affected by anything below about changing your mind.
Tell us as soon as you can and keep the packaging. Our own supplier holds us to a short window on these, so a late report is materially harder for us to resolve at our own cost.
Changing your mind
You may request a return within [RETURNS WINDOW] of delivery. Items must be complete — all original accessories, cables, adapters and packaging — and in the condition they arrived in. Return shipping is paid by you. No restocking fee applies.
How to start a return
Email contact@essentialsetup.com with your order number and what you would like to return, and we will reply with a return authorisation and the address to send it to. Please do not ship anything back before you have a return authorisation, as unannounced returns cannot be matched to an order and cannot be refunded.
Refunds
Refunds go to the original payment method once the returned item has been received and inspected, normally within 5 business days of it reaching us. Your bank may take several further business days to post it.
Items we cannot accept back
- Items returned without a return authorisation
- Items missing accessories, cables or original packaging
- Items with physical damage or modification after delivery
- Software, licences and digital keys once redeemed
- Items marked non-returnable or final sale on the product page
Cancelling an order
An order can be cancelled before it is dispatched — email contact@essentialsetup.com as soon as possible. Once dispatched it becomes a return. If we cancel an order because we cannot supply it, you are refunded in full automatically and we will email you to say so.
Your legal rights
Nothing on this page removes rights you have under consumer law that cannot be excluded by agreement, including your rights when goods are not as described.