Contact us
Have a question before you buy, need help with an order, or did something arrive wrong? Send us a message and we’ll reply by email. We aim to answer within one business day, and we read every message ourselves.
Other ways to reach us
Email contact@essentialsetup.com at any time. Messages that arrive at a weekend or on a public holiday are answered on the next business day.
Before you write in
Delivery times and tracking are on Shipping, sending something back is on Returns & Refunds, and faults after delivery are on Warranty.
What helps us answer quickly
- Your order number, if you have one
- The product name or model
- What you expected, and what happened instead
- Photographs, where the problem is something you can see
Not sure what you need?
Ask before you buy. Tell us what you’re setting up and we’ll tell you honestly what fits. We would much rather answer the question than have you order the wrong thing.